Refund Policy

This Refund Policy explains how refund requests are handled for purchases and subscriptions made through WishOurDays.

Please review the price, subscription period, included features, and billing terms before completing a purchase.

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1. Eligible Purchases

This policy applies to paid subscriptions and other purchases offered directly through WishOurDays, subject to the specific terms displayed at checkout and applicable law.

If you purchased through a third-party platform or payment provider, additional procedures may apply.

2. Refund Requests

You may contact our support team to request a refund if:

• You were charged more than once for the same purchase.
• An incorrect amount was charged due to a verified billing error.
• A payment was processed without your authorization.
• A paid feature was not provided as described and we cannot resolve the issue within a reasonable period.
• A refund is otherwise required by applicable law or the terms presented at purchase.

We will review each request based on the transaction, service status, circumstances, and applicable legal requirements.

3. Digital Services and Subscriptions

WishOurDays provides digital services, including personalized website creation, publishing, and premium features.

Once a subscription or digital service has been activated or used, a change of mind alone may not qualify for a refund, except where required by applicable law or the terms expressly offered at purchase.

This policy does not remove any mandatory consumer rights.

4. Subscription Cancellation

You may cancel your subscription through the available account settings or by contacting support.

Cancellation prevents future renewals according to the applicable billing terms. Unless the checkout terms or applicable law provide otherwise, cancellation does not automatically refund payments already made or guarantee that access will end immediately.

Your access to paid features following cancellation will depend on the subscription terms disclosed at purchase.

5. Technical Issues

If you cannot access a paid feature because of a technical problem, contact our support team.

Please include your registered email address, transaction reference, a description of the issue, and any relevant screenshots.

We will investigate and, where appropriate, attempt to resolve the problem, restore access, provide an alternative remedy, or issue a refund in accordance with applicable law and the purchase terms.

6. Duplicate or Unauthorized Payments

If you believe you have been charged twice or that a payment was unauthorized, contact us promptly.

We may request transaction details to investigate the issue. We will coordinate with the relevant payment provider when necessary.

7. Refund Processing

If a refund is approved, it will generally be returned through the original payment method where supported.

The time required for the funds to appear depends on the payment provider, bank, and payment method. We will communicate the applicable status or expected timeframe when available.

8. Taxes and Fees

The treatment of taxes, payment processing fees, and other charges will follow applicable law and the terms presented during checkout.

9. How to Request a Refund

Send your request to:

Please provide:

• Your registered email address.
• Transaction or order reference.
• Date and amount of payment.
• Reason for the refund request.

We may request additional information reasonably necessary to verify the transaction.

10. Changes to This Policy

We may update this policy to reflect changes in our services, billing arrangements, or legal obligations.

The latest version will be published on this page with the updated date. Changes will not override rights that must be preserved under applicable law.

11. Contact Us

For billing and refund questions, contact: